How we're dealing with Coronavirus
The webshop is fully open for business and processing orders. We have put social distancing measures into place to ensure the safety of all our staff who are processing your orders normally. Please bear with us should we not respond quite as fast as previously, there may be delays in dealing with returns, refunds and repairs. We have also enabled a webchat facility which you may like to use in place of telephone or email during our normal working hours. Outside of working hours please click on "Leave a message" at the bottom of your screen.

Why Buy From Us?

The Centre for Deaf and Hard of Hearing People (CfD) is a long-established charity dedicated to helping people with hearing loss, and their families and friends. As part of our mission to create fair access, we opened this online shop in 2020. 

15% of sales from this website go to CFD’s charitable work

We offer an excellent range of high quality, specialist products – and it’s also good to know that every purchase you make helps fund our charitable work. The shop is run on CfD's behalf by Sarabec – a trusted and expert provider of products for hard of hearing people. Sarabec donates 15% of all sales from this website to CfD.

Great advice and knowledge: get the product that’s best for you

Together, CfD and Sarabec offer 90 years of experience working with products for deaf and hard of hearing people, and we’re committed to providing you with great service. We’re here for you through every stage of the buying process, so you get the product that’s best suited to your needs. And if you have further questions once you receive your product, our experts remain available to help.

VAT Relief Available

We understand the VAT relief system and can offer you products without VAT, if you qualify.

One Month Money Back Guarantee

We offer a 1 month money-back guarantee on the purchase price of all our products. We are confident in the products we provide and their value to you, and we are happy to give you a 100% refund for the product (excluding shipping costs) for 1 month after your purchase. For more information read about our guarantee.

Free Standard Postage and Packing

Most of our items will be shipped free of charge, keeping things as easy for you as possible.  For more detail than take a look at our  delivery terms.